Challenge
At the time of onboarding, Berado lacked a structured email marketing system. Their Klaviyo account was underutilized, segmentation was missing, and deliverability was inconsistent. The brand had a clear vision to make email and SMS marketing a core revenue driver, but needed a technical and strategic partner to make it happen.
Our Approach
Brand Consistency & Voice
We aligned Berado’s email presence with its brand personality: professional, rugged, and reliable. Every flow and campaign reflected these values to build brand trust and connection.
Technical Setup & Deliverability
We implemented branded domains, DMARC, and custom metric creation within Klaviyo, ensuring smooth Shopify integration. A consistent sending schedule and smart list hygiene helped increase deliverability to a 91% score.
Customer Journey Design
We built a full journey from opt-in to post-purchase. This included:
- Pre-purchase flows like welcome and cart recovery
- Post-purchase flows for bounce-back and loyalty
- Transactional flows like shipping updates and stock alerts
These touchpoints kept customers informed, engaged, and ready to return.
Growth & Segmentation Strategy
We deployed high-converting opt-in forms and embedded smart segmentation, targeting by behavior, lifecycle stage, and purchase history. This ensured that messaging stayed relevant, timely, and results-driven.
The Final Outcome
In the months prior to our partnership, Berado’s email marketing had started to decline—Klaviyo accounted for only 25.52% of total revenue.
By December 2024, just weeks after our strategy was rolled out, email-attributed revenue jumped to 30.84%, reversing the trend and surpassing the original benchmark.
Deliverability improved to 91%, enabling better inbox placement and engagement.
Summary
With the right technical setup, smart segmentation, and journey-based flows, Berado transformed from email underperformance to email-powered growth. Email is now a structured, sustainable revenue driver, helping Berado stay in step with its customers and stride confidently toward scale.